Privacy Policy

Your privacy is important to Grant House. This policy explains our approach to being clear about the personal information we collect from you, and how we will put your privacy first in responsibly handling that information.

1. Information we may collect

1.1  We may collect information from you when you use our website, contact us to enquire about or request our services or interact with us in any other way, such as via social media or other platforms, for example LinkedIn. We may also receive information about you from third parties with whom we have a business relationship, for example an existing client or associate professional making an introduction.

You may send us, we may ask for, or may be given the following information:

  • your full name;
  • the name of your organisation;
  • your preferred title;
  • your postal address and postcode;
  • your email addresses;
  • your landline and/or mobile telephone numbers;
  • information relating to your use of our website.

1.2  When entering into a contract with us, either as a supplier or a client, we may require further information to facilitate that, for example bank details, names of keyholders.

1.3  When you connect to our website, we may collect certain information about your computer hardware, software, mobile device and activity. This is statistical data, logged by our server and analytics/session cookies. It does not personally identify you and may include:

  • the IP address of the computer or device;
  • your device type;
  • your operating system;
  • your browser type and version;
  • the date, time and duration of your visit;
  • your approximate geographical location (e.g. Guildford);
  • the address of a website from which you were referred;
  • some of your browsing actions and patterns.

2. How we use the information

2.1  We may use your information as follows:

  • to contact you in reply to your enquiries;
  • to provide you with any of our services which you may request;
  • for our internal administration, accounts and record keeping;
  • to provide you with details of any of our activities and services which we think may be of interest to you;

2.2  Statistical data (as described at 1.2 above) may be used towards developing and improving our website, for example:

  • for analysis in understanding how the site is accessed and used;
  • counting the number of visitors to the site and to each page or section;
  • making sure that our content is presented appropriately for all platforms.

2.3  We may sometimes share your information with third parties:

  • when it is necessary as part of providing our service to you and consistent with this policy. For example, if we engage a tradesman or subcontractor in connection with supplying our services to you, we may need to share your personal information with them to facilitate that. This shall be recorded in accordance with current and future Data Protection legislation;
  • to comply with any legal obligation to disclose or share your information;
  • with your consent.

2.4  We will never sell or otherwise make your information available to third parties for their marketing purposes.

3. Storage and Security of your information

3.1  By submitting information to us you agree to us storing your information.

3.2  We will take reasonable technical and administrative precautions to prevent the loss, misuse or alteration of your personal information. However, inherent insecurities in the internet and its associated technologies, for example email, mean that we cannot guarantee the security of the information submitted to us, or sent by us, using those means.

3.3  You accept and understand that any information you supply to us is given at your own risk and we shall not be liable for any loss of or damage to your information.

4. Retention of your information

4.1  We will retain your information for as long as is necessary to provide our ongoing service to you, and to be able to contact you in connection with that service in future.

5. Your right to access, correct, update or remove your personal information

5.1  You have a right to request a copy of the information we hold about you by emailing or writing to us at the addresses given below.

5.2  If you would like us to correct or update your information, or if you would like your information deleted from our records, please email or write to us at the addresses given below.

5.3  Please be aware that deleting any or all of your information may prevent us from providing our services to you.

6. Links to other websites

6.1  This privacy policy only applies to information you supply to us and/or to your use of our website. Where our website contains links to other businesses or websites, these are required to have their own privacy policies with which you should make yourself aware if you decide to visit their websites or use their services. If you interact with us on social media platforms, information you provide will be subject to the third party's privacy policy as well as this privacy policy.

7. Your consent

7.1  By using our website, or by otherwise contacting us to enquire about or request our services, you are agreeing to the collection and processing of your information in accordance with this privacy policy.

7.2  We may update this privacy policy periodically, in which case it will be republished on our website with the date of the update noted. Please revisit it occasionally.

8. Any questions

8.1  If you have any questions about how we collect, use or share your information please email or write to us at the addresses given below.

9. The data controller

9.1  References to "we", "us" or "our" in this privacy policy are references to Grant House which, for the purpose of the Data Protection Act 1998, and from 25th May 2018 the GDPR, is the Data Controller and can be contacted by email at:

enquiries@granthousemgt.co.uk

or by writing to us at:

Grant House,
The Estate Yard,
East Shalford Lane,
Guildford,
Surrey GU4 8AE

 

This policy was last updated: 24th May 2018

 

 

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